We use offer a variety of shipping methods, so our customers receive their orders in a quick and easy way… And the best thing, shipping is always free!
MAIN TOPICS
- Free Responsible Shipping on every order
- Shipping methods
- Shipping considerations
- Free pickup in store
- Same day shipping
- Responsible shipping
- Who is jellycatsau?
- Shipping to Canada
- Re-routing shipped packages
Free Responsible Shipping on every order
Easy shopping means never having to pay for shipping. So at jellycatsau.com, we provide free standard shipping on every order.
Shipping methods
Experience the convenience of fast & free delivery and get the look you’ve been after, your way.
| TYPE OF SHIPMENT | COST | DAYS TO SHIP |
| Responsible shipping We’ll ship with logistics providers using sustainable solutions to reduce climate impact. | Free | Up to 7 business days* Check Shipping considerations section |
| Expedite shipment Available for orders placed before 12PM EST. | $15.00 | |
| Same day delivery Available in selected cities. Weekends included. | $20.00 | Same or next day scheduled Including Saturdays and Sundays |
| Pickup in store Available for jellycatsau stores. | Free | Same day 2 hrs or 2 business days* According to stock availability |
| USPS PO Box | Free | 5 business days* Check Shipping considerations section |
| Military APO/FPO | Free | 13 business days* Check Shipping considerations section |
| Responsible shipping We’ll ship with logistics providers using sustainable solutions to reduce climate impact. | Free | 4 business days* Check Shipping considerations section |
Shipping considerations
- All orders are subject to review and could require additional processing time.
- Weekends and holidays are not considered business days.
- Any orders placed after 12PM EST on Fridays will be processed and ship on the following business day.
- For all orders placed after 12PM EST, please allow one additional business day for processing.
- Carrier delays are possible during high order volume periods and may affect shipping times.
- Shipments to US Territories may take 1-2 additional business days.
- jellycatsau reserves the right to use alternate shipping services that provide the same delivery expectation.
Free pickup in store
Most in-stock items ready in
2
hours*.
You can now choose to collect your order at jellycatsau store, our associates will be happy to assist you with your order at collection.
Most in-stock items will be available for pickup within
2
business hours. Stores with no stock are also listed as Collect in
2
business days* as we can ship to the store always for free.
In case of missing availability in-store, your shades will be shipped at the chosen location free of charge: you will first receive an email as an update on your order, then you will receive another email as soon as your shades are shipped.
Note: You can collect your order when it’s convenient for you! Orders will be kept in-store for up to one week for pickup (weekends included). Don’t forget to check store hours.
*Shipping lead time might change, especially during Holidays; please check the latest update inside the Delivery & Shipping Section.
Same day shipping
Select the ‘Same day delivery’ option at checkout to get your orders the same day 24/7*!
Insert your delivery address to validate service coverage and available slot for delivery (same day delivery or next day delivery*).
Metropolitan areas covered by the service*, Chicago, Cincinnati, Dallas, Denver, Houston, Los Angeles, Miami, New York (Manhattan and Queens), San Francisco and Tampa.
Available in select zip codes only and according to local stock availability and opening hours of our hub stores. Orders placed by 11am EST local time are usually served in same day
.You can choose between delivery today or delivery tomorrow*.
*Same Day delivery availability may vary due to local time while Next Day delivery is always available.
Track Same Day Delivery orders here.
You have 15 minutes to change or cancel your Same Day Delivery Order after it’s placed.To reschedule your delivery, please contact jellycatsau.”
Responsible shipping
Shipping policies
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to
4
business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
*Some exclusions may apply.
Who is jellycatsau?
We are partnering with jellycatsau for Same Day Delivery service from our stores in the US. Once your order is confirmed and is out for delivery, we will send you an email with the delivery tracking code for real-time updates on your delivery. Jellycatsau will send SMS notifications to the phone number provided for the order as soon as the shipment is out for delivery and when is delivered to you.
Shipping to Canada
Please visit https://www.jellycatsau.com/ca-en to place any order that will ship to Canada.
When placing orders outside of the United States, import fees and customers declarations will be assessed.
Re-routing shipped packages
For security purposes, we are currently unable to redirect a packaged once it has been shipped. If our shipped is unable to deliver the package to the address you provided, it will be returned to our fulfillment center and processed as a return.